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Customer Relationship
Management

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support.

NetSuite is the # 1 Cloud Business Automation Software Suite. Over 30,0000 companies run on NetSuite

NETSUITE CRM+

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support.

In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

NetSuite’s Sales Force Automation (SFA) software powers your sales organization with integrated sales processes from opportunity, upsell and quote management to sales forecasting, order management, fulfillment, and sales commission.

Unlike other solutions, NetSuite’s SFA software gives your sales team unprecedented visibility into every aspect of the customer relationship, including support cases and back-office information such as contracts and inventory.

With real-time dashboards, sales reps and managers gain better insight to sell, upsell, drive renewals, and properly set customer expectations.

Automatic Routing

Automatic routing to Sales Reps based on pre-set rules

Document Management

Improves sales efficiency with sophisticated document management capabilities to build and maintain a sales portal

Key Performace Indicators

Provides sales managers with a complete view of all leads and opportunities in the pipeline

One-click Conversion

Enables the sales team to convert opportunities into quotes and then sales orders with one click

Sales forecasting can often be a mystery to your management team, but NetSuite CRM+ takes the guesswork out of forecasts with real-time sales data, complete visibility into opportunities, and a rich set of forecasting tools. Probability-based forecasting offers weighted measurement of pending opportunities, quotes and orders, with the ability to make necessary adjustments as deals progress.

NetSuite CRM+ also provides a system of checks and balances that triangulates the sales forecast into a single dashboard view.

Sales Predictability

Increase sales predictability with real-time forecasting.

Accuracy

Fine-tune forecast accuracy by creating forecast categories and entering a sales range for each open deal.

Sales Probability

Overcome inaccurate sales process probability logic, sales rep sandbagging, using “mood ring” forecast

Visibility

Get true forecast visibility—not just pipeline—with integrated order management.

NetSuite’s integrated customer service management solution gives you a 360-degree view of customers-helping to improve customer satisfaction, attract new customers and lower service costs.

Only NetSuite’s customer service software gives everyone that interfaces with the customer—sales, support, service, and fulfillment—access to complete, key customer data in real time empowering them to better support your customers while driving upsell and cross-sell.

NetSuite’s marketing automation software automates your entire marketing process, allowing you to better align campaigns and programs with your sales teams.

NetSuite’s marketing automation software enables you to generate highly qualified leads that are ready for sales engagement. It provides a framework for you to target, build, execute and measure the success of marketing campaigns—taking the complexity out of lead qualification and conversion. NetSuite’s marketing automation solution lets you track and measure a prospect’s activity, identify when a lead meets known buyer-readiness conditions, and pass that lead to sales as soon as it meets your pre-defined criteria.

Campaign Management

NetSuite Campaign Management allows you to create and track highly targeted marketing campaigns based on demographics, purchase trends, response patterns and support histories. With NetSuite, you can continually fine-tune your campaigns and maximize ROI with ability to track results in real time.

Web To Lead Forms

NetSuite enables quick lead to opportunity conversion with integrated Web to Lead Form with CRM. With NetSuite, as soon as your prospect completes a form, the lead details and other critical information populates NetSuite CRM in real-time and routes immediately to the right sales person. Sales gets leads instantly and gains access to detailed intelligence in real-time.

While corporate strategy helps determine the long-range vision for your company, the business environment is constantly changing, which impacts your current operations. NetSuite’s financial planning solution provides flexible, “what-if” financial modeling capabilities to help companies meet their budgeting and ongoing forecasting needs. Model and evaluate different financial scenarios to set targets for your annual operating plan, in a bottoms-up or top-down manner, and then analyze the variance between actual and projected results to manage business performance.

NetSuite mobility extends collaboration and productivity beyond the workplace. With intuitive tools that provide your mobile workforce with the ability to easily access and upload important data they need outside the office, they’re empowered with information at their fingertips. With mobile apps for both iPhone and Android, NetSuite is meeting customer demand for access to ERP capabilities over the world’s two most popular mobile operating systems.

In addition, the SuiteCloud development platform enables you to customize mobile applications to your unique business needs, while complementary mobile solutions from SuiteCloud Developer Network partners enable you to extend mobile functionality in such areas as field service, sales and warehousing—regardless of the mobile platform your organization uses.

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