The Sererra Evolution
Using our DECIDE Methodology, Sererra leverages a core set of methodologies & tools designed to help our clients choose the right solution during the Pre-Sales stage all the way to Go-Live and Support. This has been proven to deliver rapid, reliable results, and get the most from the solutions using best practices with over 1000 implementations.
Sererra has helped clients find the right NetSuite solution that best fits their budget, time-frame, industry, technological infrastructure, and operational needs. There are many aspects of evaluating, selecting, and deploying an ERP solution that benefit from specific techniques (methods) and structure (tools). Sererra’s methods and tools are highly validated and are tuned for use in a particular selection project.
Solution Design
Sererra’s ”Discover, Evaluate and Conclude” process is the initial stage of a Solution Design effort. It is critical step for our sales engineering consultants, as they will need the information gathered to make informed solution design recommendations for your ERP.
Discovery Call
Our trained Account Executive starts with a high level business analysis meeting to understand clients goals.
Needs Assessment
Our experienced Solution Architects meet to dive deeper into determining needs and pain points of current system.
Proof of Value
Solution Architects conduct a Proof of Value demonstration
of the application.
Solution Design
All necessary modules are designed and recommended for review.
Economics Review
Understanding pricing structure and finance options.
Statement of Work
Submission of formal document that details the scope of work, deliverables, estimated timeline, and pricing.
Final Review
Detail review of SOW
with client.
eSignature
SOW is sent for
signature.
Professional Services
At Sererra we believe that an effective NetSuite implementation starts from day one with strong, effective project management. At our core, we are a project management company that specializes in NetSuite. It is through this approach that we can drive project from start to finish in an effective and controlled manner.
Following a well-defined process paves our way to success, project after project.
Knowledge Transfer
Ensuring that all knowledge captured during the sales process is taken into account, and allowing Sererra to assemble the best team to fit your requirement.
Pre-Kickoff
A short period of time allotted to configure all infrastructure in preparation for the project.
Kickoff
Meeting to introduce all team members and explain the methodology of the
project. This is the official start date of the project.
Business Process Engineering
Requirements-gathering session, setting the overall scope of the project.
Design & Analysis
Sessions to solution all GAPS and project related challenges.
Configure & Customization
Complete all project related tasks to deliver a completely customized NetSuite solution.
User Acceptance Testing
Customer verifies that all requirements are met and working as designed.
End User Training
The company prepares for Go-Live by using our three step training process guided by the Sererra team.
Prep for GoLive
All I’s are dotted and T’s are crossed before Go-Live, ensuring that all areas are ready (application, data, and training).
GoLive
Sererra on-site support ensures that your Go-Live will have the highest chances for success!
Post GoLive
30 day free post Go-Live support (Fixed bid projects). Every six months, have a health check with our SererraCare programs.
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