In a world of pervasive digitization, real-time demands and global competition, businesses of all types must run as efficiently and effectively as possible. Despite that common objective, it may seem that organizations in different industry sectors have few things in common. Do the operational challenges faced by an online retailer compare to those faced by a software developer? Do those of a small nonprofit organization relate to those of a multinational manufacturer? As it turns out, even widely disparate companies have many similar operational challenges and needs.